What version of CR?
When you mention your client, is this happening from the designer, or is is an app using one of the CR SDKs? If so, which SDK?
Does the report work anywhere?
What resolution is the screen set at?
Have you looked at updating the video driver?
Try to set a different printer driver as default. Make sure the default printer driver is up to date.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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