Yes it is extremely difficult to isolate which is causing the issue......but we had this in the lower systems very long back groupware kept on deleting the transactions for random user's then SAP told to upgrade the groupware but it kept on happening after few months even after the upgrade.......we had lately raised OSS for which SAP told that the issue would not come under support rather it would come under consulting as the issue was not replicable.........the issue is still unresolved......the users are also having access to delete appointments.....not sure if groupware is causing the issue or any other cause ....is it the same issue you are facing ......our version is also 10.30.......check once the BDOC's of the deleted transaction if you would get any clue...and let me know.......
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